Visszatérítési szabályzat
Effective from 1 August 2026
1. Your statutory 14-day right of withdrawal
As a consumer, under Hungarian Government Decree 45/2014 (II. 26.) you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you — or a third party other than the carrier, indicated by you — take physical possession of the goods. If you ordered several items that are delivered separately, the period starts from the day you receive the last item.
2. Our extended return window
On top of the statutory 14 days, we voluntarily offer a 30-day return window. This is our own contractual commitment; it adds to your statutory rights and never limits them.
3. How to withdraw
You may exercise your right of withdrawal in any of the following ways:
a) Using the online withdrawal function. Click "Withdraw from the contract" on our website, fill in the form and submit it with the "Confirm withdrawal" button. We acknowledge receipt without delay.
b) By email. Send an unambiguous statement to info@jigglepaws.com. You may use the model form below, but you are not required to.
c) By post. Send a written statement to [LEVELEZÉSI CÍM].
Important: your withdrawal is considered timely if you send the statement before the 14-day period expires. What matters is when you send it, not when it reaches us. The burden of proving that you exercised your right lawfully rests with you, so we recommend using the online function or email.
4. Returning the goods
After sending your withdrawal statement, you must return the goods without undue delay and no later than 14 days to:
[VISSZAKÜLDÉSI CÍM]
The deadline is met if you dispatch the goods before the 14 days expire.
You bear the direct cost of returning the goods. We cannot accept parcels sent cash-on-delivery.
Where possible, please return the item in its original packaging with all accessories. This is not a condition of withdrawal, but it makes processing easier.
5. Diminished value — please read
You are welcome to examine and try the product to the same extent you would in a physical shop: inspect it, try it on, check that it works.
However, you are liable for any diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. If the product shows signs of ordinary use (for example, a harness your dog has already worn on walks, or a brush containing pet hair), we may deduct the corresponding amount from your refund. We always inform you of the amount deducted and the reason for it.
6. Refunds
If you withdraw, we refund all payments received from you — including the cost of the original delivery — without undue delay and no later than 14 days from the day we are informed of your decision.
If you chose a delivery method other than the least expensive standard option we offer, we do not refund the supplementary cost.
We use the same means of payment you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back — whichever is earlier.
7. When the right of withdrawal does not apply
Under Section 29 of Government Decree 45/2014 (II. 26.), the right of withdrawal does not apply, among others, to:
- sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed (e.g. opened grooming products),
- goods liable to deteriorate or expire rapidly,
- goods made to your own specifications or clearly personalised,
- goods which, after delivery, are by their nature inseparably mixed with other items.
Where a restriction applies to a specific product, we state it clearly on the product page.
8. Faulty or damaged products
This is not a withdrawal matter but a warranty matter, and we handle it separately.
If a product arrives faulty, damaged or is not what you ordered, contact us at info@jigglepaws.com as soon as you receive it, ideally with a photo.
In such cases we act under the rules on statutory warranty of conformity: you may request repair or replacement and, where the legal conditions are met, a price reduction or withdrawal from the contract. In these cases we cover the cost of returning the item.
You are not obliged to accept a visibly damaged parcel; asking the courier for a damage report makes the process considerably easier.
9. Model withdrawal form
(In line with Annex 2 to Government Decree 45/2014 (II. 26.). Complete and return this form only if you wish to withdraw from the contract.)
To: Varga Levente, sole trader, [LEVELEZÉSI CÍM], info@jigglepaws.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product: ...................................................
Date of order / receipt: ...................................
Order number: ..............................................
Consumer's name: ..........................................
Consumer's address: .......................................
Bank account number (if you request a different refund method): ......................
Date: ...................................
Consumer's signature (only if this form is submitted on paper): ...................................
10. Complaints and redress
If you disagree with our decision, you may submit a complaint to info@jigglepaws.com. We respond in writing within 30 days.
You may also turn to the conciliation board competent for your place of residence (bekeltetes.hu), the consumer protection authority (kormanyhivatal.hu), or the courts.
This policy is based on the legislation in force on 1 August 2026 and forms an integral part of our Terms of Service.