Szállítási szabályzat
Effective from 1 August 2026
1. Shipping rates and delivery times
We offer free shipping on all orders, with no minimum order value. There are no hidden handling or packaging fees — the price you see on the product page is the final amount payable.
Estimated delivery time: 5–12 business days, depending on your location.
All prices include VAT. The full order total, including any applicable charges, is always shown at checkout before you place your order.
2. Processing time
Orders are processed and dispatched within 2 business days of being placed. The delivery times above are in addition to this. No dispatch takes place on weekends or public holidays.
3. Important note about delivery times
Some of our products are shipped directly from an overseas partner warehouse, so delivery may take longer than you would expect from a domestic store. The estimated delivery time is shown on each product page.
In all cases the delivery deadline is no more than 30 days. If we fail to deliver within that period, you may set an additional deadline and, if that also passes, withdraw from the contract, in which case we refund you without delay.
4. Customs and import charges
For deliveries within the European Union, no additional customs duty or import VAT applies; the price shown is the final amount payable.
5. Order tracking
We notify you by email once your parcel has been dispatched and send you a tracking number so you can follow its journey. Tracking updates can be delayed depending on the carrier. If the tracking information hasn't changed for several days, please contact us at info@jigglepaws.com.
6. Receiving your parcel and damaged deliveries
Please inspect the parcel while the courier is present. If you notice damage to the packaging, ask the courier to record a damage report. You are not obliged to accept a damaged parcel. Without such a report, later claims against the carrier are difficult for us to pursue.
If the parcel arrived intact but the product is faulty or incomplete, contact us at info@jigglepaws.com as soon as you receive it, ideally with a photo.
7. Unclaimed parcels
If you do not collect your parcel and it is returned to us, we will contact you. The cost of re-delivery is payable by the customer.
Failing to collect a parcel does not in itself count as withdrawal from the contract. You can exercise your right of withdrawal as described in our separate Return and Refund Policy.
8. Payment methods
We accept:
- Card payments: Visa, Mastercard, American Express, Maestro
- Shop Pay
- Apple Pay, Google Pay
Card payments are processed on the payment provider's secure, encrypted platform. We never see or store your card details.
9. Invoicing
We issue an electronic invoice for every order and send it to the email address you provide. By placing an order you consent to this.
10. Contact
Email: info@jigglepaws.com
Phone: [TELEFON]
Customer service: Monday to Friday, 9:00–17:00 (CET)
We reply to written enquiries within 2 business days.
This policy forms an integral part of our Terms of Service.